Route the question once. Reach the person who can actually answer it.
Product support, workflow design, partnerships and privacy each have a direct channel while Fanta remains close to the private-alpha community.
Product support
Installation, activation, editor bugs, credits, failed jobs and account access.
Useful context
Build number, operating system, steps to reproduce and a non-sensitive sample if useful.
Studios & teams
Team seats, shared generation pools, onboarding and production workflows.
Useful context
Team size, current toolchain and the workflow you want to consolidate.
Models & partnerships
Model providers, private inference, creator programs and interoperability work.
Useful context
A concrete integration idea, technical owner and proposed outcome.
Privacy, security & legal
Data rights, deletion, security disclosures and legal inquiries.
Useful context
The relevant account email and the precise request. Do not email passwords or API keys.
Before you write
Many answers are already precise and public
The support center covers FNX, local files, Figma import, model credits, privacy, agent access and the current desktop rollout.
Browse Support & FAQHuman first
Private-alpha support is founder-led. You will not be trapped in a bot loop.
Context helps
A short reproducible project or screen recording is more useful than a long description.
Sensitive work stays optional
Never send a private document unless it is necessary and you intentionally choose to share it.
Billing problem
Include the account email and invoice or generation ID—never payment card details.
Security report
Use privacy@fantaisa.net with “Security” in the subject for coordinated disclosure.
Feature idea
Explain the broken workflow and desired outcome; a feature name alone is rarely enough.
Support is part of the alpha
Answers, troubleshooting and a direct line to the team
Installation, credits, local files, privacy, model providers and editor workflows are covered in one practical support center.